Before you confirm your instructions for us to act for you we will advise you of the likely cost of our services based on the information we know at the time. As the matter progresses we will keep you advised on costs incurred to date and any changes that may affect the overall costs of the matter.
Q2. When do I get billed?
This depends on the type of case and the time it takes to conclude the matter for you. In simple matters we would only expect to bill you once - at the end of the case.
In more complicated matters we would anticipate invoicing you at regular intervals, say every six months, thereby keeping any final bill to a reasonable figure. We may
also ask for payments on account if we anticipate incurring expenses on your behalf or if the type of case requires it.
Q3. What if I have a complaint?
The first contact regarding a complaint should be made to the person responsible for your file. Most problems can be solved quickly with the fee-earner. If you are still
unhappy you have the right to complain to the Complaints Partner who will consider the matter objectively. If for any reason you remain unhappy then you have the right to
take the matter to the Office for Supervison of Solicitors.
Q4. Are you regulated?
We are regulated by The Solicitors Regulation Authority who set strict requirements which must be met when we provide legal advice and assistance.
Q5. How will you keep me informed?
We aim to keep clients informed at all stages of their matter. We value your instructions and want to achieve the best result for you. Correspondence will usually be by
letter or fax to ensure that we have an accurate written record of advice given. Telephone and office attendances are of course essential and any advice given in this
way will be noted on our file. Whenever advice is given we aim to ensure that it is clear and understandable. However, we will always be happy to explain any issues in
more detail if you need further clarification.
Q6. Who will deal with my file and will they always be available?
You will be informed at the outset who will be responsible for your file. If there is any change you will again be informed. If that person is not available then you will
have the opportunity of speaking to that person's secretary or assistant. Messages can also be left with the office receptionist. In some circumstances out of hours advice
can be sought to ensure that legal advice and assistance is given at the time you really need it. Further information on such services will be given when you instruct us.
Q7. How and when should I contact you?
It is important that we have accurate instructions from you at all times. If we do not then we may encounter problems progressing your matter. Written instructions may be
required at various stages of your matter. On other occasions we will ask you to meet with the fee-earner at the offices to discuss issues face to face. Telephone instructions
will often suffice where the information required is straightforward. You can also contact us by email if you prefer.